End User Support

Provide your users with professional support from our Cornerstone LMS and social sector experts through a branded support portal with email, chat, or phone support. Ask about ViC – our A.I. backed Virtual Counselor!

Modern and easy customer support solution

Our team, your team and hybrid staffing solutions available

Self-service, email, chat, phone, AI “Chatbot”

7×24, 5×12, mixed mode, etc.

Choose the modes of support and service hours

Built on FreshWorks™ -a leading customer support platform

Customizable support portal interface and ticket processing

Custom self-help portal reduces support requests, solves problems faster

Support Plans

All plans include a branded Freshdesk Support Portal with customized support materials.

Support Plan 1

End users submit support tickets routed to your organization for email support.

Support Plan 2

End users submit support tickets routed to AdvanceNet support team for email support.

Support Plan 3

End users contact support agents via chat or submit support tickets routed to AdvanceNet support team.

Additional Services

Chatbot: Providing automated support by leveraging and learning from your support materials.

Support Videos: We can create support videos for your organization’s key program features.

Multiple Languages: Platform is available in 20 languages. We can manage the translation of your support materials into selected languages.

To learn more about our End User Support services, please download our collateral.

IYF

For 30 years, IYF has led and sustained coordinated action to harness the talent and potential of the world’s young people, now numbering 1.2 billion. At the heart of their efforts is building partnerships, initiatives, and curricula that prepare young adults to succeed as citizens, employees, entrepreneurs, and change-makers.

LMS Administration and Services

IYF is a Cornerstone Foundation grantee, and they use the Cornerstone on Demand Learning Management System (LMS) to deliver training to youth and program staff around the world. IYF and AdvanceNet have collaborated on a variety of projects from developing engaging custom training curriculum pages, building a virtual workbook for students to complete in conjunction with their IYF training programs, and providing Learning Management System (LMS) administration services.

End-User Support Services

IYF has partnered with AdvanceNet to establish an end-user support portal with support articles guiding students through different IYF programs as well as navigation tips while utilizing the LMS. AdvanceNet global support agents provide end-user support for IYF users across the globe.

To learn more visit the IYF website: iyfglobal

BGCA

The mission of Boys and Girls Clubs of America is to enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens. Their vision is to provide a world-class Club Experience that assures success is within reach of every young person who enters our doors, with all members on track to graduate from high school with a plan for the future, demonstrating good character and citizenship, and living a healthy lifestyle.

BGCA is a Cornerstone Foundation grantee utilizing the Cornerstone on Demand Learning Management System (LMS) to deliver training to club staff across the country through the Spillet Leadership University (SLU). AdvanceNet worked with BGCA to develop a support portal and AdvanceNet global support agents provide end-user support for SLU through email and chat. We also have developed a support portal and provide end-user support for the My Future program

To learn more about BGCA please visit their website: bgca