{"id":19314,"date":"2023-02-16T00:40:32","date_gmt":"2023-02-16T07:40:32","guid":{"rendered":"https:\/\/advancenetlabs.org\/?page_id=19314"},"modified":"2024-10-29T07:48:48","modified_gmt":"2024-10-29T13:48:48","slug":"end-user-support","status":"publish","type":"page","link":"https:\/\/advancenetlabs.org\/es\/end-user-support\/","title":{"rendered":"End User Support:"},"content":{"rendered":"

[et_pb_section fb_built=”1″ inner_shadow=”on” fullwidth=”on” _builder_version=”3.22″ background_color=”#6bccd3″][et_pb_fullwidth_header title=”End User Support” content_max_width=”none” _builder_version=”4.4.1″ background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”]Provide your users with professional support from our Cornerstone LMS and social sector experts through a branded support portal with email, chat, or phone support. Ask about ViC \u2013 our A.I. backed Virtual Counselor![\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ specialty=”on” admin_label=”All Courses” _builder_version=”4.4.1″ custom_padding=”60px|0px|0px|0px|false|false”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.1″ text_text_color=”#32c6b1″ header_font=”||||||||” header_text_color=”#32c6b1″ header_2_font=”|700|||||||” header_2_text_color=”#6bccd3″ header_2_font_size=”36px” header_2_line_height=”1.3em” custom_margin=”||20px|” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” locked=”off” header_font_size__hover=”30px” header_font_size__hover_enabled=”30px” header_letter_spacing__hover=”0px” header_letter_spacing__hover_enabled=”0px” header_text_shadow_style__hover=”none” header_text_shadow_style__hover_enabled=”none” header_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)”]<\/p>\n

Modern and easy customer support solution<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ specialty_columns=”2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_row_inner use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.4.1″ custom_margin=”0px||||false|false” custom_padding=”0px|0px|0px|0px” animation_style=”zoom” animation_intensity_zoom=”6%” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”60px” box_shadow_color=”rgba(71,74,182,0.12)”][et_pb_column_inner saved_specialty_column_type=”2_3″ module_class=”et_pb_column_1_2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” module_class__hover=”et_pb_column_1_2″ custom_padding__hover=”|||”][et_pb_blurb url=”#” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.4.1″ header_font=”|on|||” header_text_color=”#6bccd3″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”|||” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]<\/p>\n

\ue052<\/span><\/span>Our team, your team and hybrid staffing solutions available<\/p>\n

\ue052<\/span><\/span>Self-service, email, chat, phone, AI \u201cChatbot\u201d<\/p>\n

\ue052<\/span><\/span>7×24, 5×12, mixed mode, etc.<\/p>\n

[\/et_pb_blurb][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ specialty=”on” admin_label=”All Courses” _builder_version=”4.4.1″ custom_padding=”60px|0px|0px|0px|false|false”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.1″ text_text_color=”#32c6b1″ header_font=”||||||||” header_text_color=”#32c6b1″ header_2_font=”|700|||||||” header_2_text_color=”#6bccd3″ header_2_font_size=”36px” header_2_line_height=”1.3em” custom_margin=”||20px|” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” locked=”off” header_font_size__hover=”30px” header_font_size__hover_enabled=”30px” header_letter_spacing__hover=”0px” header_letter_spacing__hover_enabled=”0px” header_text_shadow_style__hover=”none” header_text_shadow_style__hover_enabled=”none” header_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)”]<\/p>\n

Choose the modes of support and service hours<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ specialty_columns=”2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_row_inner use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.4.1″ custom_margin=”0px||||false|false” custom_padding=”0px|0px|0px|0px” animation_style=”zoom” animation_intensity_zoom=”6%” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”60px” box_shadow_color=”rgba(71,74,182,0.12)”][et_pb_column_inner saved_specialty_column_type=”2_3″ module_class=”et_pb_column_1_2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” module_class__hover=”et_pb_column_1_2″ custom_padding__hover=”|||”][et_pb_blurb url=”#” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.4.1″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”|||” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]<\/p>\n

\ue052<\/span><\/span>Built on FreshWorks\u2122 -a leading customer support platform<\/p>\n

\ue052<\/span><\/span> Customizable support portal interface and ticket processing<\/p>\n

\ue052<\/span><\/span> Custom self-help portal reduces support requests, solves problems faster<\/p>\n

[\/et_pb_blurb][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ specialty=”on” admin_label=”All Courses” _builder_version=”4.4.1″ custom_padding=”60px|0px|0px|0px|false|false”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.1″ text_text_color=”#32c6b1″ header_font=”||||||||” header_text_color=”#32c6b1″ header_2_font=”|700|||||||” header_2_text_color=”#6bccd3″ header_2_font_size=”36px” header_2_line_height=”1.3em” custom_margin=”||20px|” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” locked=”off” header_font_size__hover=”30px” header_font_size__hover_enabled=”30px” header_letter_spacing__hover=”0px” header_letter_spacing__hover_enabled=”0px” header_text_shadow_style__hover=”none” header_text_shadow_style__hover_enabled=”none” header_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)”]<\/p>\n

Support Plans<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.4.1″ text_text_color=”#000000″ header_font=”||||||||” header_text_color=”#32c6b1″ header_2_font=”|700|||||||” header_2_text_color=”#6bccd3″ header_2_font_size=”36px” header_2_line_height=”1.3em” custom_margin=”||20px|” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” locked=”off” header_font_size__hover=”30px” header_font_size__hover_enabled=”30px” header_letter_spacing__hover=”0px” header_letter_spacing__hover_enabled=”0px” header_text_shadow_style__hover=”none” header_text_shadow_style__hover_enabled=”none” header_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)”]All plans include a branded Freshdesk Support Portal with customized support materials.[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ specialty_columns=”2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_row_inner use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.4.1″ custom_margin=”0px||||false|false” custom_padding=”0px|0px|0px|0px” animation_style=”zoom” animation_intensity_zoom=”6%” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”60px” box_shadow_color=”rgba(71,74,182,0.12)”][et_pb_column_inner saved_specialty_column_type=”2_3″ module_class=”et_pb_column_1_2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” module_class__hover=”et_pb_column_1_2″ custom_padding__hover=”|||”][et_pb_blurb title=” Support Plan 1″ url=”#” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.4.1″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”|||” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”] End users submit support tickets routed to your organization for email support.[\/et_pb_blurb][et_pb_blurb title=” Support Plan 2″ url=”#” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.4.1″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”|||” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]End users submit support tickets routed to AdvanceNet support team for email support.[\/et_pb_blurb][et_pb_blurb title=” Support Plan 3″ url=”#” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.4.1″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”|||” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]End users contact support agents via chat or submit support tickets routed to AdvanceNet support team.[\/et_pb_blurb][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ specialty=”on” admin_label=”All Courses” _builder_version=”4.4.1″ custom_padding=”60px|0px|0px|0px|false|false”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.1″ text_text_color=”#32c6b1″ header_font=”||||||||” header_text_color=”#32c6b1″ header_2_font=”|700|||||||” header_2_text_color=”#6bccd3″ header_2_font_size=”36px” header_2_line_height=”1.3em” custom_margin=”||20px|” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” locked=”off” header_font_size__hover=”30px” header_font_size__hover_enabled=”30px” header_letter_spacing__hover=”0px” header_letter_spacing__hover_enabled=”0px” header_text_shadow_style__hover=”none” header_text_shadow_style__hover_enabled=”none” header_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)”]<\/p>\n

Additional Services<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ specialty_columns=”2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_row_inner use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.4.1″ custom_margin=”0px||||false|false” custom_padding=”0px|0px|0px|0px” animation_style=”zoom” animation_intensity_zoom=”6%” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”60px” box_shadow_color=”rgba(71,74,182,0.12)”][et_pb_column_inner saved_specialty_column_type=”2_3″ module_class=”et_pb_column_1_2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” module_class__hover=”et_pb_column_1_2″ custom_padding__hover=”|||”][et_pb_blurb url=”#” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.4.1″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”|||” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]<\/p>\n

\ue052<\/span><\/span> Chatbot: Providing automated support by leveraging and learning from your support materials.<\/p>\n

\ue052<\/span><\/span> Support Videos: We can create support videos for your organization\u2019s key program features.\n<\/p>\n

\ue052<\/span><\/span> Multiple Languages: Platform is available in 20 languages. We can manage the translation of your support materials into selected languages.<\/p>\n

[\/et_pb_blurb][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.4.1″][et_pb_row _builder_version=”4.4.1″][et_pb_column type=”4_4″ _builder_version=”4.4.1″][et_pb_text _builder_version=”4.4.1″]To learn more about our End User Support services, please download our collateral<\/a>.<\/strong>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ specialty=”on” admin_label=”All Courses” module_id=”ify” _builder_version=”4.4.1″ custom_padding=”0px|0px|0px|0px|false|false” collapsed=”off”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_text module_id=”IYF” _builder_version=”4.4.1″ text_text_color=”#32c6b1″ header_font=”||||||||” header_text_color=”#32c6b1″ header_2_font=”|700|||||||” header_2_text_color=”#6bccd3″ header_2_font_size=”36px” header_2_line_height=”1.3em” custom_margin=”||20px|” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” locked=”off” header_font_size__hover=”30px” header_font_size__hover_enabled=”30px” header_letter_spacing__hover=”0px” header_letter_spacing__hover_enabled=”0px” header_text_shadow_style__hover=”none” header_text_shadow_style__hover_enabled=”none” header_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)”]<\/p>\n

IYF<\/h2>\n

[\/et_pb_text][et_pb_divider color=”#6bccd3″ divider_weight=”4px” disabled_on=”on|on|off” _builder_version=”4.4.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”40px” module_alignment=”left” custom_margin=”||10px|” animation_style=”zoom” animation_direction=”left” saved_tabs=”all” locked=”off”][\/et_pb_divider][et_pb_text _builder_version=”4.4.1″ text_font=”||||||||” text_text_color=”#8585bd” text_font_size=”16px” text_line_height=”1.9em” header_font=”||||||||” header_4_font=”|700|||||||” header_4_font_size=”16px” header_4_line_height=”1.9em” animation_style=”zoom” animation_intensity_zoom=”6%” locked=”off”]<\/p>\n

For 30 years, IYF has led and sustained coordinated action to harness the talent and potential of the world\u2019s young people, now numbering 1.2 billion. At the heart of their efforts is building partnerships, initiatives, and curricula that prepare young adults to succeed as citizens, employees, entrepreneurs, and change-makers.<\/p>\n

\n\"\"[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ specialty_columns=”2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_row_inner use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.4.1″ custom_padding=”0px|0px|0px|0px” animation_style=”zoom” animation_intensity_zoom=”6%” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”60px” box_shadow_color=”rgba(71,74,182,0.12)”][et_pb_column_inner saved_specialty_column_type=”2_3″ module_class=”et_pb_column_1_2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” module_class__hover=”et_pb_column_1_2″ custom_padding__hover=”|||”][et_pb_blurb title=”LMS Administration and Services” url=”#” use_icon=”on” font_icon=”%%202%%” icon_color=”#6bccd3″ icon_placement=”left” content_max_width=”1100px” _builder_version=”4.4.1″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”|||” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]<\/p>\n

IYF is a Cornerstone Foundation grantee, and they use the Cornerstone on Demand Learning Management System (LMS) to deliver training to youth and program staff around the world. IYF and AdvanceNet have collaborated on a variety of projects from developing engaging custom training curriculum pages, building a virtual workbook for students to complete in conjunction with their IYF training programs, and providing Learning Management System (LMS) administration services.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”End-User Support Services” url=”#” use_icon=”on” font_icon=”%%202%%” icon_color=”#6bccd3″ icon_placement=”left” content_max_width=”1100px” _builder_version=”4.4.1″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”|||” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]<\/p>\n

IYF has partnered with AdvanceNet to establish an end-user support portal with support articles guiding students through different IYF programs as well as navigation tips while utilizing the LMS. AdvanceNet global support agents provide end-user support for IYF users across the globe.<\/p>\n

[\/et_pb_blurb][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.4.1″ collapsed=”on”][et_pb_row _builder_version=”4.4.1″][et_pb_column type=”4_4″ _builder_version=”4.4.1″][et_pb_text _builder_version=”4.4.1″]To learn more visit the IYF website: iyfglobal<\/a>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ specialty=”on” admin_label=”All Courses” _builder_version=”4.4.1″ custom_padding=”100px|0px|0px|0px|false|false” collapsed=”off”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_text module_id=”IYF” _builder_version=”4.4.1″ text_text_color=”#32c6b1″ header_font=”||||||||” header_text_color=”#32c6b1″ header_2_font=”|700|||||||” header_2_text_color=”#6bccd3″ header_2_font_size=”36px” header_2_line_height=”1.3em” custom_margin=”||20px|” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” locked=”off” header_font_size__hover=”30px” header_font_size__hover_enabled=”30px” header_letter_spacing__hover=”0px” header_letter_spacing__hover_enabled=”0px” header_text_shadow_style__hover=”none” header_text_shadow_style__hover_enabled=”none” header_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)”]<\/p>\n

BGCA<\/h2>\n

[\/et_pb_text][et_pb_divider color=”#6bccd3″ divider_weight=”4px” disabled_on=”on|on|off” _builder_version=”4.4.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”40px” module_alignment=”left” custom_margin=”||10px|” animation_style=”zoom” animation_direction=”left” saved_tabs=”all” locked=”off”][\/et_pb_divider][et_pb_text _builder_version=”4.4.1″ text_font=”||||||||” text_text_color=”#8585bd” text_font_size=”16px” text_line_height=”1.9em” header_font=”||||||||” header_4_font=”|700|||||||” header_4_font_size=”16px” header_4_line_height=”1.9em” animation_style=”zoom” animation_intensity_zoom=”6%” locked=”off”]\"\"[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ specialty_columns=”2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_row_inner use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.4.1″ custom_padding=”0px|0px|0px|0px” animation_style=”zoom” animation_intensity_zoom=”6%” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”60px” box_shadow_color=”rgba(71,74,182,0.12)”][et_pb_column_inner saved_specialty_column_type=”2_3″ module_class=”et_pb_column_1_2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” module_class__hover=”et_pb_column_1_2″ custom_padding__hover=”|||”][et_pb_blurb url=”#” use_icon=”on” font_icon=”%%202%%” icon_color=”#6bccd3″ icon_placement=”left” content_max_width=”1100px” _builder_version=”4.4.1″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”|||” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]<\/p>\n

The mission of Boys and Girls Clubs of America is to enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens. Their vision is to provide a world-class Club Experience that assures success is within reach of every young person who enters our doors, with all members on track to graduate from high school with a plan for the future, demonstrating good character and citizenship, and living a healthy lifestyle.<\/p>\n

[\/et_pb_blurb][et_pb_blurb url=”#” use_icon=”on” font_icon=”%%202%%” icon_color=”#6bccd3″ icon_placement=”left” content_max_width=”1100px” _builder_version=”4.4.1″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”|||” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]<\/p>\n

BGCA is a Cornerstone Foundation grantee utilizing the Cornerstone on Demand Learning Management System (LMS) to deliver training to club staff across the country through the Spillet Leadership University (SLU). AdvanceNet worked with BGCA to develop a support portal and AdvanceNet global support agents provide end-user support for SLU through email and chat. We also have developed a support portal and provide end-user support for the My Future program<\/p>\n

[\/et_pb_blurb][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.4.1″ collapsed=”off”][et_pb_row _builder_version=”4.4.1″][et_pb_column type=”4_4″ _builder_version=”4.4.1″][et_pb_text _builder_version=”4.4.1″]To learn more about BGCA please visit their website: bgca<\/a>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

[et_pb_section fb_built=”1″ inner_shadow=”on” fullwidth=”on” _builder_version=”3.22″ background_color=”#6bccd3″][et_pb_fullwidth_header title=”End User Support” content_max_width=”none” _builder_version=”4.4.1″ background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”]Provide your users with professional support from our Cornerstone LMS and social sector experts through a branded support portal with email, chat, or phone support. 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